You can return or exchange unwanted products within 28 days of receipt. They must be in their original packaging, unused and undamaged. You retain ownership of items until they are accepted at our address.
You cannot return (unless defective): Items sold as ‘made to order’ or ‘bespoke’, personalised items, jewellery* and face masks*. ( * For reasons of hygiene. )

To receive a full refund of the purchase cost of returned item/s or arrange an exchange please follow these five steps:
1. Contact us with your order number stating the reason for return within 14 days of receipt. We will confirm the return with you via email.

2. Items to be returned must be in their original packaging and unused. We suggest that you photograph the item/s pre-return as evidence that they are undamaged.

3. Please pack the item/s correctly to avoid in-transit damage.

4. Send the item/s to our address. To cover for in-transit loss or damage we suggest you use a tracked, insured postage service. You must pay return shipping costs which cannot be refunded and you remain responsible for the item/s until they are delivered back to our address.

5. When we receive your returned item/s at our address they will be checked and if they are fit for resale your refund will be processed. If they are not fit for resale we will notify you via email and provide information about any damage or soiling.

Please be aware that we are unable to refund returned items that do not reach our address or are received with damage or soiling. You retain ownership of such items and they can be returned to you at your expense or disposed of by us with your permission.

Shipping charges are not refunded for items you return except in the case of defective or damaged items you receive from us.

If a returned item is lost in transit to us you are responsible for making a claim from your shipping provider to recover your loss.

Likewise if a returned item is damaged in transit you are responsible for making a claim from your shipping provider to recover your loss.
You retain ownership of such items and they can be returned to you at your expense or disposed of by us with your permission.

Exchanges of items you have purchased are subject to the same conditions as for returns above. Additional shipping costs to send your replacement item/s will be payable before the item/s can be sent to you.

We are happy to advise on the above steps if you need assistance or advice – please contact us.

Your statutory rights are unaffected by the ‘Returns’ conditions above.