How is my information used and protected?
What shipping methods are available?
For some products shipping is free or minimal – this is indicated in the product listing and presented as an option at checkout.
All other UK orders will be sent via Royal Mail First Class service. This ensures a good fast and secure delivery straight to your specified address. Standard cost: £3.50 + additional for special services such as or tube-packed or flat wrapped prints. Use the shipping calculator in the cart to determine exact shipping costs. For jewellery orders we may use ‘Signed For’ service to provide additional insurance and security.
For overseas orders we will use international, tracked and / or signed-for postage. Costs vary depending on destination and product weight.
Standard costs – European Union: £10.00. International: £12.00 + additional for special services such as or tube-packed or flat wrapped prints. Use the shipping calculator in the cart to determine exact shipping costs.
Do you ship internationally?
We do ship internationally using tracked, and insured postage. Standard cost EU: £10.00 International: £12.00 + additional for special services such as flat wrapped large prints.
In the case of unusually large or small orders to be sent outside the UK we may be able to offer more cost effective shipping rates so we may email you to make sure that delivery methods and charges suit your requirements.
If you are considering a large or small order then please feel free to send us an email first to check for the best shipping option.
If your final order requires additional postage costs we will contact you to agree this before proceeding to ship.
How long will it take to get my package?
For UK orders we aim to dispatch your order within 5 business days but will often do so much sooner; you will receive an email notifying completion and dispatch of your order when this takes place.
Standard delivery times from dispatch are:
UK: 2-3 business days.
Europe: 3-5 business days.
Rest of world: 6-7 business days.
If there is a particular urgency for your order please send us an email, quoting your order number, and we’ll do our very best to accelerate delivery when we can.
Please note that the effects of the 2020/21 global pandemic have lead to significant postal delays in many territories. The situation is changeable and often unpredictable. If your shipment is delayed in transit please consult your postal service’s website to check any specific local information. Be prepared to ‘sit tight’. We have found that nearly all delayed items do eventually arrive. Though not ideal it is sometimes understandable given the constraints of the public health emergency. We thank you for your patience and understanding and will do our best to advise if you would like to get in touch.
What payment methods are accepted?
We accept payment via debit and major credit cards. You can pay via Stripe ( one of the world’s leading secure payment gateways ) or if you prefer via PayPal using your card or PayPal account – please contact us with your order requirements if you would prefer to use PayPal.
Your card details are not seen or stored by us. Stripe will give you the option to store them securely within their system when you checkout. By doing this you can save time not having to re-enter card details when you order again from Duille.
We also offer payment via BACS or by phone. Please email to request this option.
How can I cancel or change my order?
Orders which have not yet been dispatched can be changed or cancelled. Please contact us via email, quoting your order number, to arrange this.
Orders which have been dispatched can be returned if you are unhappy with the item/s once received. A full refund of the purchase cost of the item/s will be made. Shipping costs cannot be refunded and you are responsible for paying for return shipping and ensuring that the returned items are packed correctly to avoid in-transit damage. Items to be returned must be in their original packaging and unused. Items which are made to order or personalised cannot be returned unless defective.
For items which are received damaged in transit please contact us via email, quoting your order number and attaching a photograph of the item showing the damage. We will arrange to refund or replace the item as you wish.
Do I need an account to place an order?
You do not need an account to place an order.
We have an optional facility to create an account when placing an order. This securely stores your delivery and order information and allows you to save time when you next order.
Card and payment information can be securely stored by our payment processors ( Stripe or PayPal ) – if you choose to do this. We do not store or see your card details which are secured by the checkout system.
How can I return a product?
We accept returns of unwanted products which are in their original packaging and unused. Items which are made to order or personalised cannot be returned unless defective. We’re unable to accept return of non-defective jewellery items or face masks for reasons of hygiene.
You are responsible for paying for return shipping for which costs cannot be refunded. You must ensure that the returned items are packed correctly to avoid in-transit damage. Items to be returned must be in their original packaging and unused.
To return a product please contact us via email in the first instance quoting your order number and stating the reasons for return.
Terms and Conditions
The term ‘duille.com’ or ‘duille’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of the website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.